Refunds & Return Policy
FENIX's Commitment to Your Satisfaction
At FYNNIX, we are committed to providing products that enhance your lifestyle and meet your needs. We believe in the quality and effectiveness of our products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Cancellation Policy
If you need to cancel or modify your order, please do so within 24 hours of placing it. After this time, your order may have entered the processing phase, and changes may no longer be possible. If your cancellation is processed within the 24-hour window, we will issue your refund within 7 business days.
30-Day Money-Back Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that any applicable shipping fees are non-refundable.
To start a return, contact our support team through our Contact Us page or email us directly at contactfynnix@gmail.com. To expedite the process, please include your Order Number or the Name and Email Address associated with your purchase.
Damaged Items
We ensure that all products are carefully packaged to avoid damage during shipping. A product is considered damaged if it arrives defective or physically broken. Minor packaging issues, such as dented boxes, are not classified as damage if the product itself is unharmed.
If your item arrives damaged, please notify us within 72 hours of receiving your delivery. Send an email to contactfynnix@gmail.com with a clear photo of the damage, and we will assess if you are eligible for a replacement at no extra cost. We do not accept returns or offer refunds for items damaged through regular wear and tear, misuse, or normal usage.
Shipping and Delivery
We strive to ensure timely delivery of your order. However, we are not responsible for shipping delays caused by external factors, such as courier issues, customs delays, or other unforeseen circumstances. If you encounter problems with your delivery, please contact the courier directly. FYNNIX is not liable for any lost, stolen, or delayed packages once they have been shipped.
Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate shipping address during checkout. If an incorrect address is submitted and we are not notified within 24 hours, you will not be eligible for a resend or a refund.
Policy Updates
FYNNIX reserves the right to update or modify this Refund Policy at any time. It is the responsibility of the customer to review the most recent version of this policy before making a purchase.
By purchasing and using FYNNIX products, you are agreeing to the terms outlined in this Refund Policy. For any questions or concerns, feel free to reach out to us at contactfynnix@gmail.com.
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